Case Management

Those facing major medical procedures and traumatic events are often overwhelmed with complex information and decisions. Case managers can make things a little easier during a difficult time.

The Case Manager's Role

The role of the case manager is to help members navigate the healthcare system, coordinate necessary services, explain health benefits, and more.

Services provided

Case managers assist members by:

Offering support on-site or by phone
Providing post-discharge follow-up
Explaining options and alternatives

Catastrophic Case Management is available for:

Trauma
Complex surgical cases
Automobile accidents
Burn victims
Neonatal Intensive Care

The bottom line

Member participation has resulted in approximately:

Ten percent fewer re-admissions
One percent net reduction in admissions

These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services.

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