Scheduling a Consultation

Not all members are asked to schedule a consultation – only those with a higher risk level for harmful drug reactions.

If you receive a notice in your SmartSummary Rx^SM statement to call MTM, please do so – it is important to your health.

Consultations are provided to you at no additional cost.

Scheduling

Your consultation will be with a registered nurse or a pharmacist. Consultations are conducted either over the phone or face-to-face. Please have these things ready when you call:

Your Humana ID number
Your SmartSummary Rx or a list of your medications
A pen and paper for taking notes
Your doctors’ addresses and phone numbers, in case we need to contact them about the consultation

Your consultation

In the course of a year, an MTM member can expect to receive one initial telephone or face-to-face consultation – which last up to 60 minutes – and follow-up consultations lasting up to 30 minutes each. As part of your consultation, the nurse or pharmacist will:

Answer any questions you have about your medications
Evaluate how and when to take your medications
Discuss any areas of concern about your medications or offer lower-cost alternatives to the drugs you are taking
Contact your doctor(s) with recommendations after the consultation

Call with questions

Phone: 1-888-686-4486

If you have a speech or hearing impairment and use a TTY: call 1-866-702-9963.

Representatives are available Monday through Friday, 8 a.m. – 8:30 p.m., Eastern time.

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